07_04_Support & FAQ

1. Frequently Asked Questions & Solutions

The headset is not responding.

Instruct the visitor to remove and reapply the headset.
If that fails, power off the headset by holding the left-side button for at least 5 seconds, then power it back on and follow the setup procedure.

The VR-Experience doesnt restart automatically.

Remove the headset and wait for 15 seconds, then reapply the headset
If that fails, power off the headset by holding the left-side button for at least 5 seconds, then power it back on and follow the setup procedure.

If the VR experience is not aligned with the floor or the view direction.

Instruct the visitor to remove and reapply the headset.

2. Additional Support Information

2.1 Operator Monitoring:
- Continuously monitor the system during visitor sessions. If any issues arise, follow the above steps.
2.2 Contact Technical Support:
- If the problem cannot be resolved on-site, contact technical support:
  - Phone: +49 1578 923 73 99
  - Email: support@create-3d.de
2.3 Reference Documentation:
- Keep this guide readily available during events for quick reference.

07_01_Operational Setup

07_01_01_Explanation of the VR Hardware

07_01_02_Headset Startup & Initial Setup

07_01_03_Charging and Storage of the VR Hardware

07_02_Operating the DEKRA Technology Center

07_03_Visitor Introduction and Assistance

07_04_Support & FAQ

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